Retail Solutions prides itself on superior customer service and support. This is why we offer 24 hour technical support at no additional charge.
Our service and support center is located at our home in Kennesaw, GA. Retail Solutions also has technicians around the world to provide on-site service when necessary.
Hardware Issues
Should you desire live technical support via telephone on hardware issues, please call 1-770-425-2724. Retail Solutions provides normal technical support through our call center during normal business hours (8AM - 5PM EST). For emergency assistance after 5PM, you may reach an on-call service technician through the ProAct Service Center. Alternatively, you may e-mail our Technical Services group at service@cpcus.com.
E2 Firmware Updates
Updating the firmware of your site's E2 Facility Management System resolves many common issues. To access the Firmware Update page, click here.
Retail Solutions also offers a series of help files that provide assistance with applications and data fields found in the E2. To access these files, click here. Once the download is complete, unzip the file and view "readme.txt."
Numerous technical bulletins are available for every product. Click here to access our complete library of online bulletins.
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